Privacy policy
Turyya ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit turyya.com or purchase from us.
By using our website, you agree to the collection and use of information as described in this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, and phone number
- Shipping and billing address
- Payment information (processed securely by Shopify Payments / Razorpay — we never store card details)
- Messages and queries sent via email or WhatsApp
- Reviews, photos, or other content submitted to us
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate location
- Pages visited, time spent, and actions taken on our site
- Referring website or search term that brought you to us
- Cookies and similar tracking technologies
2. How We Use Your Information
- Process and fulfil orders, including sending confirmations and tracking updates
- Communicate with you about your order or any queries
- Send promotional emails and offers if you have opted in (unsubscribe at any time)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorised use of our platform
- Comply with applicable legal obligations
3. Cookies
We use cookies and similar technologies to improve your browsing experience and understand how our site is used. You can manage cookie settings through your browser. Disabling cookies may affect some functionality.
- Essential cookies: Required for cart, session management, and checkout
- Analytics cookies: Help us understand site usage (e.g. Google Analytics)
- Marketing cookies: Used for relevant advertising on other platforms
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share it with:
- Shipping partners: To deliver your order
- Payment processors (Shopify Payments, Razorpay): For secure transaction processing
- Email marketing platforms (Shopify Email, Klaviyo): For opted-in communications
- Analytics providers (Google Analytics): For aggregate usage insights
- Review platforms (Judge.me): For product review management
- Legal authorities: When required by law or to protect our rights
5. Data Storage & Security
Your data is stored on Shopify's PCI DSS-compliant infrastructure. We implement reasonable technical and organisational measures to protect your personal information. No method of internet transmission is 100% secure — while we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing emails at any time via the unsubscribe link or by emailing us
- Request a portable copy of your data
To exercise any of these rights, contact us at care@turyya.com.
7. Third-Party Links
Our website may contain links to third-party sites (e.g. Instagram, WhatsApp). We are not responsible for their privacy practices and encourage you to review their policies independently.
8. Children's Privacy
Our website is intended for adults purchasing products for their children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, please contact care@turyya.com and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
10. Contact
- Email: care@turyya.com
- Website: turyya.com
